Frequently Asked Questions (FAQ)
1. What are stock photos?
Stock photos are professional images made available for licensing for commercial or personal use. They can be used in various media, including advertising, websites, social media, and print materials.
2. How do I purchase stock photos?
Stock photos can be easily purchased through our online shop. Select the desired image, add it to your cart, and follow the checkout process. You can pay using a credit card or PayPal.
3. What types of licenses do you offer?
We offer different license types, including:
- Standard License: Allows for use of the image for most commercial purposes, but with certain restrictions.
- Extended License: Provides broader usage rights, including use in products for resale.
Please read the license details carefully to ensure that the license meets your needs.
4. Can I edit the images after purchase?
Yes, you may edit or modify the images after purchase, as long as this is done within the terms of the agreed license. Make sure to adhere to the licensing conditions.
5. How can I find my downloaded images?
After purchase, you can access your images in your user account under "My Orders." Here, you will have access to all your purchased content and can download them again.
6. Is there a return policy for images?
As digital content generally cannot be returned, the sale of stock photos is considered final. Please ensure that the desired image meets your requirements before completing the purchase.
7. How can I update my account information?
You can update your account information at any time through your user account. Simply log in and go to "My Profile" or "Settings" to make changes.
8. What should I do if I have a problem with my download?
If you experience any issues downloading your images, please contact our customer support. We are happy to assist you and ensure you have access to your purchased content.
9. Do you offer custom photography services?
Yes, we offer custom photography services. If you have specific requirements or need tailored photography, please contact us directly for a personalized quote.
10. How can I contact customer service?
You can reach our customer service via email at [estockmedia.com@gmail.com] or through the contact form on our website. We strive to respond to you as quickly as possible.